Privacy Policy

# 1. Introduction

VoltWire Systems ("we", "us", "our") operates the website quick-reliable-here.com. We respect your privacy. This policy explains what data we collect, how we use it, and your rights.

Our business address is 71 Wellington Street, Quebec City, QC G1K 2H2, Canada.

# 2. Data We Collect

2.1 Data You Give Us

When you fill out our contact form, we collect:

• Your name
• Your email address
• Your phone number
• Your message content
• Your selected service type

We only collect this data when you choose to submit the form. We do not collect data without your action.

2.2 Data Collected Automatically

When you visit our site, we may collect:

• IP address (anonymized)
• Browser type and version
• Pages visited and time spent
• Referring website
• Device type and screen size

This data helps us improve our website. It is collected only if you accept analytics cookies.

# 3. Cookies

3.1 Essential Cookies

These cookies are needed for the site to work. They store your cookie consent choice. They do not track you.

3.2 Analytics Cookies

If you accept analytics cookies, we may use tools to understand how visitors use our site. This data is anonymous and grouped. We do not sell this data.

3.3 Marketing Cookies

If you accept marketing cookies, we may use them to show you relevant ads on other platforms. You can opt out at any time.

3.4 Managing Cookies

You can change your cookie choices at any time by clearing your browser cookies and revisiting our site. The consent banner will appear again.

You can also disable cookies in your browser settings. Note that some site features may not work without essential cookies.

# 4. How We Use Your Data

We use your data to:

• Respond to your contact form requests
• Provide quotes and schedule services
• Improve our website and services
• Comply with legal requirements

We do not use your data for any other purpose. We do not send marketing emails unless you ask us to.

# 5. Data Sharing

We do not sell your personal data. We may share data with:

• Our web hosting provider (to serve the website)
• Email service providers (to respond to your messages)
• Law enforcement (if required by law)

All third parties we work with follow data protection rules.

# 6. Data Retention

We keep your contact form data for up to 24 months. After that, we delete it.

Cookie consent records are kept for 12 months. After that, we ask for your consent again.

Analytics data is kept for 14 months in anonymous form.

You can ask us to delete your data at any time. See Section 7 for how.

# 7. Your Rights

Under GDPR and Canadian privacy law (PIPEDA), you have the right to:

• Access your personal data we hold
• Correct any wrong data
• Delete your data ("right to be forgotten")
• Restrict how we process your data
• Get a copy of your data in a common format (data portability)
• Object to data processing
• Withdraw consent at any time

To use any of these rights, email us at support@quick-reliable-here.com. We will respond within 30 days.

For full GDPR rights details, see our GDPR page.

# 8. Data Security

We protect your data with:

• SSL/TLS encryption on all pages
• Secure servers with restricted access
• Regular security updates
• Staff training on data protection

No system is 100% secure. If a data breach occurs, we will notify affected users within 72 hours as required by GDPR.

# 9. Children's Privacy

Our services are not aimed at people under 16. We do not knowingly collect data from children. If you believe a child has sent us data, please contact us and we will delete it.

# 10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date. Major changes will be noted on our home page.

# 11. Contact Us